

Certifications
After-sales service
In case of defectiveness occurring during the warranty period, please send an email to customerhelp@bisettiusa.com
Please refrain from calling our office as the service is externally managed in outsourcing. Only requests via mail will be taken in charge.
What to do in case of defectiveness, unintentional events excluded (no warranty provided for them):
1. Please send an email to customerhelp@bisettiusa.com indicating the defective item code and what the defect consists of. Please also provide a picture of the defective product together with the purchase receipt in order to attest the validity of the warranty.
2. Only after our instructions, please return the item with priority mail to the address we will give you
We will repair your returned item in a few days and resend it to you for free. No freight charge will be applied.
Please be informed that repairing or replacement will be carried out only in case of defectiveness of the product (unintentional events or misusage are not to be considered).
Please also inform us with your complete delivery address and mobile phone, which is necessary for the success of the delivery.
