Frequently Asked Questions

Answers about our mills, how to fill and care for them, and how ordering and shipping work. Can't find what you need? Contact us.

About Bisetti

Where are Bisetti mills made?

In Bisetti's own factory in Omegna, on Lake Orta in northern Italy, where the company has made mills since 1945.

Is BisettiUSA.com the official Bisetti store in the United States?

Yes. Every product is authentic and made in Italy, and orders ship from our warehouse in Miami, Florida.

What makes Bisetti mills different?

More than 80 years of Italian craftsmanship, wood from FSC®-certified forests, and a dedicated grinding mechanism for pepper, salt and spices, backed by a 10-year warranty.

Are Bisetti mills made from real wood?

Yes. Our wooden mills are made from beechwood, olive wood or fir, depending on the model. We also make mills in acrylic, stainless steel, copper and glass.

Grinding mechanisms

What is the difference between the pepper and salt grinders?

Pepper mills use a hardened, zinc-coated steel grinder with a double row of helical teeth, built to release the aroma of peppercorns. Salt mills use a high-resistance ceramic grinder with stainless steel and aluminium parts, so salt can't corrode them.

Can I use a pepper mill for salt, or a salt mill for pepper?

No. Salt corrodes the steel pepper grinder, and the ceramic salt grinder isn't designed for peppercorns. Use a separate mill for each.

Can I grind spices other than salt or pepper?

Yes, with a Bisetti spice mill. Its POM (polyoxymethylene) grinder suits herbs and spices that release natural oils, and it doesn't absorb them, so a simple hand wash cleans it. Don't put spices in a pepper or salt mill.

How do I adjust the grind size?

Turn the knob on top of the mill: tighten it for a finer grind, loosen it for a coarser one. Some models, like Pisa, have a separate grind selector.

What warranty comes with Bisetti mills?

Bisetti grinding mechanisms and their mechanical components carry a 10-year warranty.

Filling and care

How do I refill my Bisetti mill?

1. Unscrew the top knob.
2. Lift off the top.
3. Fill with whole peppercorns or coarse salt.
4. Replace the top.
5. Tighten the knob to your preferred grind.

What type of salt should I use?

Coarse, dry salts such as sea salt, Himalayan pink salt and coarse kosher salt. Avoid fine table salt or damp salt, which can clog the grinder.

What type of peppercorns can I use?

Whole black, white or fully dried green peppercorns, or a mixed peppercorn blend. Don't use pre-ground pepper.

How do I clean my Bisetti mill?

Wipe the outside with a soft, dry or slightly damp cloth. Don't immerse the mill in water, put it in the dishwasher, or use harsh cleaning products.

Do Bisetti mills come pre-filled?

No. Mills ship empty so you can fill them with the peppercorns or salt you prefer.

Can I buy matching pepper and salt mills?

Yes. Many collections, including Roma, Portofino, Milano, Firenze, Imperia and Messina, come in matching pepper and salt versions.

Ordering and shipping

Where do you ship?

We ship throughout the United States from Miami, Florida. For orders outside the US, please contact us.

How quickly will my order ship?

Most in-stock orders ship within 1–2 business days, excluding weekends and holidays.

Do you offer free shipping?

Yes, shipping is free on orders of $59.95 or more. See our shipping policy for details.

Can I return my order?

Yes. New, unused items can be returned within 30 days. See our return policy and the return form.